It also comes with a live preview plan where you can view the final page before publishing it.
It also supports inline HTML, code blocks, tables, links, images, videos, callouts, and more. WYSIWYG (What You See Is What You Get) helps writers create knowledge base articles with great style and absolute ease. The markdown editor helps you focus on writing text the way you want and simplifies content creation. Document360įeeling intimidated by code-heavy documentation? This way, you don’t need to worry about someone named ‘Anonymous Elk’ snooping around like in Google Docs. Simply turn on the Protect this page option and add context for your audience Enhance security measures by protecting your Docs from unwanted edits.You can work on it freely without having to worry about anyone else editing it This won’t allow anyone else to access the Doc. This allows Google to index your Doc and have it pop up on Google searches
It’s the best option for sharing sensitive files or confidential data Share a Doc via a private link this lets you choose specifically who gets access to a Doc.Share a Doc publically, which allows anyone to access a Doc, even if they aren’t part of your team on ClickUp.Want to manage who gets access to what in your knowledge base?ĬlickUp makes customizing your knowledge base access rights a piece of cake!
Pretty impressive for a free knowledge base software solution, right? D. Luckily, ClickUp gives you as much formatting freedom as Google Docs does, so you can go all out and make your documents as classy or as fancy as you please. It can’t store information as well as a knowledge base tool, but at least it features a text editor. It’s one of the reasons so many users still use Google Docs for their team’s knowledge bases. Surprisingly, in-depth formatting isn’t an option you find on most internal knowledge base tools.
Instead of fitting everything into one Doc, just break it into smaller sub-pages nested within your parent document.Ī page within a page: sounds awfully like a plot to a movie everyone knows. NestingĪnother cool ClickUp feature is that it lets you nest pages within your Docs. Who needs Monica, when you’ve got ClickUp? ? B. (Click on the links to jump to a specific tool)Īdding relationships or related tasks in ClickUp Docs Here are the ten best knowledge base tools in 2021: What Is The Best Knowledge Base Software? Many companies also use a knowledge base to store important internal company and project-related data. However, remember that not all knowledge bases are for customers. You know what they say: If you don’t appreciate your customers, someone else will. This way, whenever someone needs help, they can access the relevant knowledge base articles.īetter customer experience and increased customer satisfaction. This will help your customers or employees access and share it at any time. Knowledge management software is an online platform that stores important company and project-related data. You don’t want to reveal your secret sauce, do you? ? What Is A Knowledge Base Software? However, a company knowledge base for your internal team might be private. For example, any online knowledge base for your customers is public. That’s why a knowledge base system is usually also called a self-service portal.Īdditionally, a company knowledge center can be public or private, depending on its purpose. The primary purpose of a knowledge center is to educate or instruct your customers or team members about your product or service and answer all their burning questions. A knowledge base system is a modern-day solution to those manuals.